However we were not given the opportunity to show this at Valley Center. In fact I get compliments every timeI go out on his demeanor and people are constantly tripping over him/kicking him because he is so calm and quiet they dont even notice him at first. My service animal performs beautifully in all settings, he does not respond to other dogs get in peoples space, bark, or disturb absolutely anyone.

To have your employees not only deny me but to then condescend/degrade/and belittle me was absolutely astonishing.

I am so disgusted at the lack of training/knowledge/and treatment from these supervisors I am actually appalled. This was when I decided to leave and file a formal complain rather than continue engaging with anyone unaware of the laws and regulations in relation to the matter. Before I walked away I told them I was extremely offended they thought being blind or hard of hearing was the only disabilities that existed that could benefit from service animals and the male proceeded to laugh at me. Lastly I was told that 'they only make exceptions based on behavior.' My dog sat patiently waiting for us to gain access and yet they never even took a moment to evaluate my dogs behavior to see if they could make an exception. I should not have to reveal my medical diagnosis or have to perform on cue because someone hasn't been exposed to the importance of a service dog. Not only was I denied access for a disability, but the supervisors didn't even know the laws in relation to them. When I told them it was due to my service dog they not only asked me what my disability was but then sarcastically told me they would like to see my service dog perform his alert tasks because he didn't believe an animal was smart enough to perform in a working capacity. Two supervisors then came out, one man and one woman, and made me explain why I wasn't being allowed into the building as if I had done something wrong when I was still confused as to why I wasn't being allowed access.

I was pushed to the side and told he was not allowed to enter, when I politely explained that he was a service dog and needed him I was told they only allow service dogs for the blind and hard of hearing. On April 23 at about 4pm I tried to enter valley center casino and was denied access due to me having a service dog. I am writing this after filing formal complaints with the United States Department of Justice to try to spread the word and get as much awareness as possible.

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